To get started with WIQ, simply reach out to our WiQed Customer Success Team. We're committed to making your journey a seamless as possible. You can contact us via email at support@wiqtech.ca or give us a call at +1 (833) 639-0947.
Our team is available 24/7 and ready to assist with your company's operational needs. We offer virtual or in-person demos for your convenience. To request a demonstration, hit the 'request demo' button above provide your name and contact information, and one of our customer success specialist will reach out to set up a demo at your convenience.
No service? No problem! Our mobile app was built for this. Your data syncs seamlessly when you reconnect, ensuring uninterrupted usage, even in areas with poor connectivity. You are able to generate tickets and access key information from anywhere that your operations take you.
The WiQ Customer Success team invests time in understanding your business operations. We want to learn about your past practices, including the types of waste your commonly ship, your preferred transporters, and typical receivers.
Our team helps identify common compliance issues or process challenges your company may encounter. We collaborate with you to develop the best onboarding and implementation plan tailored to your organization's needs.
Yes! When creating your WiQ company profile, you have the ability to create ‘groupings’ which will allow you to assign locations, users, and templates to that grouping. Users who belong to the grouping will only see the locations, templates, and tickets that are relevant to their operating area. Users will only see what information is relevant to them and their group.
WiQ uses Petroninjna, an aggregator of western Canada's oil and gas location data, to surface an active list of all your company's locations currently in the government database. For locations that are not in the Petroninja database, you can easily manually add them to your company profile.
Either contact your company super user, or contact the WiQ team directly with support on adding, contacting, and onboarding your transporters. Contact us directly through the WiQ chat, send us an email at support@wiqtech.ca or give us a call at +1 (833) 639-0947.
We offer two convenient solutions for creating tickets quickly:
Templates: At anytime, your company super users can create templates for commonly used waste types. The ticket templates will include predetermined waste information like TDG shipping codes, waste classifications, and other important waste information. Users can access these templates at any time, to quickly create a ticket by filling in the missing information.
Duplicate tickets: Users can duplicate existing tickets that will have unique WiQ ticket numbers. Users have the ability to create as many duplicate tickets as needed!
Transporter onboarding can take approximately 15-30 minutes depending on how many drivers you need to add to your profile! Our team will create a log in for your dispatch team to be able to see incoming tickets, pull reports, and dispatch tickets.Drivers do not need to be given a log in. The driver name and phone number will be added to the transporters WiQ account so that they can receive dispatched tickets.
No. In order to create a manifest or shipping document, the generator is required to complete all applicable details including source site pickup, waste classification, TDG shipping information, and intended receiver information prior to the document completion. As a transporter, you will be sent a complete manifest or shipping document with all load information.
No download required! You'll receive the manifest or shipping document straight to your phone via text message. Just click the link in the message, and it opens up right in your browser. It's hassle-free—no extra logins, app downloads, or data guzzling required!
The WiQ Customer Success team invests time in understanding your receiver operations. We want to learn about your past practices, including the types of waste you commonly receive, and challenges you might face in your day to day operations. We will help you build your WiQ profile to ensure you are receiving comprehensive and compliant waste information from generators so that you can ensure safe and compliant operations.
Users are able to redirect incoming loads to other receiver locations within their company network. The manifest will reflect the original intended receiver location details, as well as the actual receiver locations once the load is offloaded!
Receiver operations: at anytime, you are able to update your specific facility information including hours of operation, facility contact details, permit approval numbers, and AEPA documentation PINs. This can be modified to reflect closures of your facilities to your customers.
Manage substances: Receivers can customize an acceptable substances list for all facilities within their organizations. This gives you the ability to communicate to your customers what type of substances your facilities can and cannot accept. During the ticket creation process, receivers are selected by the generator from the drop down list. If a generator has selected a waste type that your facility cannot accept, the facility will not appear in the dropdown list.
Submit discrepancies: during the offload process, if there is a discrepancy between the manifest and the actual load that has arrived at site, receivers can submit discrepancies directly in the WiQ app. The discrepancy will go back to the receiver to review and approve.
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